How can we help you?

Tap Get Started on the homepage, enter your details and verify your phone number or email. Your account and wallet are created automatically once verification is complete.

Use the "Forgot Password" link on the login page. We'll send a reset link/code to your registered email or phone.

From your dashboard, go to Security and choose "Forgot PIN" to reset it after identity verification.

Go to Profile in your dashboard to update your name, phone, email and other details. Some changes may require re-verification for security.

We may ask for identity documents (KYC) to raise your transaction limits or unlock certain services. Submit these from the KYC section of your dashboard.

Go to Fund Wallet in your dashboard and choose a funding option — bank transfer to your dedicated account number, card, or another available channel.

Yes — funding your MsjPay wallet carries no additional wallet-funding fee, subject to applicable terms and the funding method you choose.

Your balance is shown at the top of your dashboard, and is also available via the API's balance endpoint if you're integrated.

Most fundings reflect within a few minutes. If it's been longer, check Transaction History for the funding record, then contact support with the reference if it's still missing.

Transaction History in your dashboard lists every wallet activity with status, date and reference number.

Go to Data on your dashboard, pick your network and a plan, enter the phone number, and confirm with your PIN.

Go to Airtime, select the network, enter the phone number and amount, then confirm with your PIN.

Failed purchases are automatically reversed back to your wallet. Check Transaction History — a reversed transaction shows a "Refunded" status.

Some networks take longer to confirm a purchase. A pending transaction will auto-update to successful or refunded once the network responds — no action needed from you.

Purchases to the wrong number generally can't be reversed once delivered, since the value has already reached the recipient. Contact support immediately if you notice an error.

Go to Electricity, select your disco, enter your meter number to validate it, then enter the amount and confirm.

Go to Cable TV, select your provider, enter your smartcard/IUC number to validate it, choose a plan, then confirm.

Double-check the number against your meter or decoder. If it still fails, the provider's lookup service may be temporarily down — try again shortly or contact support.

Failed bill payments are automatically reversed to your wallet, same as any other failed transaction.

Go to eSIM, choose your destination and a plan, and complete the purchase. You'll receive an activation QR code / details for the plan you bought.

Scan the QR code provided after purchase using your phone's eSIM settings, or follow the manual activation details included with your order.

On most phones: Settings → Mobile/Cellular → Add eSIM → scan the QR code. Steps vary slightly by device — check your phone manufacturer's eSIM instructions if needed.

Supported destinations are listed on the eSIM page in your dashboard and change over time as coverage expands.

Confirm the eSIM was installed correctly and that data roaming/the eSIM line is enabled. If it still doesn't connect, contact support with your order reference.

Go to Virtual Card in your dashboard and follow the prompts to create one, subject to applicable eligibility checks.

Fund it directly from your MsjPay wallet balance from the Virtual Card page.

It's built for supported international payments, subscriptions and other digital services that accept dollar-denominated cards.

Common causes are insufficient card balance, a merchant category the card doesn't support, or a temporary hold. Check your card transaction history in-app for the decline reason.

Every card transaction is logged with a reference. Reach out to support with that reference for the fastest resolution.

Airtime2Cash lets you convert eligible airtime into cash credited to your wallet, according to applicable service terms and conversion rates shown at the time of the request.

Supported networks are shown on the Airtime2Cash page in your dashboard, since eligibility can vary by network.

Most conversions are processed automatically. If yours is still pending after a while, check Transaction History or contact support with the reference.

Declines usually happen when the amount falls outside the accepted range or the network/line isn't eligible. The reason is shown on the transaction, and any airtime already deducted is reversed.